Technology is Complex. We Make it Simple.
Ask Joel, your dedicated Metro Ford Guest Experience Specialist. He ensures you get the most out of your vehicle long after you drive off the lot.
ASK JOEL A QUESTION VISIT OUR VIDEO LIBRARY
Ask Joel
Joel isn't a salesperson. His sole focus is your ownership experience. Whether you bought your car yesterday or three years ago, Joel is your direct line for technical questions and service coordination.
“My goal is to make sure you use — and enjoy — every single feature your Ford has to offer.”
— Joel
Your Bridge from "Sold" to "Service"
At Metro Ford, our relationship doesn't end when you sign the papers — it's just beginning. We know modern vehicles are advanced machines. That's why we created the Concierge role: to help you master FordPass™, BlueCruise, and EV charging without the stress.
Expert Technology Setup
Confused by the touchscreen? Need help setting up your phone as a key? Joel will personally walk you through every feature of your new F-150, Mach-E, or Explorer until you are 100% comfortable.
Seamless Service Hand-Off
Your first maintenance visit shouldn't be a mystery. At delivery, Joel schedules your first oil change and personally introduces you to your dedicated Service Advisor, so you always have a familiar face.
The "How-To" Library
Prefer to learn at your own pace? Joel creates exclusive video tutorials covering everything from hands-free driving to optimizing your battery range.
Featured Tutorials
How to Activate BlueCruise Hands-Free Driving
Setting Up Your Home EV Charger
FordPass™ Rewards: Earning Points for Service